Run the Troubleshooting Tool

How to use the OCSystemChecker tool to generate a diagnostic log for Workday Support.

When standard troubleshooting steps don’t resolve your issue, the OCSystemChecker tool gathers detailed diagnostic information from your machine to help Workday Support investigate.

When to use it

  • You’re getting an error during installation or startup that other fixes haven’t resolved
  • Workday Support asks you to run the tool as part of a support case
  • You want a diagnostic log before reaching out to Support

Steps

1
Download OCSystemChecker.zip Download the OCSystemChecker.zip file from the Workday Community or ask your Workday Support contact for the link. Save it to your Desktop.
2
Extract the zip file Right-click OCSystemChecker.zip → Extract All. Open the extracted folder.
3
Launch OCSystemChecker.exe Double-click OCSystemChecker.exe. Windows may prompt you to allow it to run — click Yes.
4
Select the application with the error Choose OfficeConnect for Excel (or the appropriate application) and click Next.
5
Select the type of issue Choose the closest match (installation error, refresh error, startup error, etc.). If it’s file-specific, attach the problematic file when prompted. Click Next.
6
Reproduce the error on the 'Re-create Issue' page

Important: While the Re-create Issue page is open, perform the action that causes the error. For example:

  • If the error happens when installing, run the installer now
  • If the error happens when refreshing a file, open and refresh the file now

Then click Next.

7
Finish and find your log file Click Finish. Your Temp folder opens automatically, containing a file named AdaptiveEnvironmentInfoPackage.
8
Send the log to Support Attach AdaptiveEnvironmentInfoPackage to your active support ticket in the Workday Customer Center.