Task Pane Not Displaying Correctly
How to fix the OfficeConnect Reporting pane when it’s not showing or displaying incorrectly.
Symptom: Reporting pane is invisible or blank
If the OfficeConnect Reporting pane disappears or shows as blank, it’s usually a display rendering issue in Excel.
Fix:
1
Open Excel Options
Go to File → Options → General.
2
Change the rendering setting
Find the option “Optimize for best appearance” and change it to “Optimize for compatibility”.
3
Close and reopen Excel
The Reporting pane should now display correctly.
Symptom: Floating pane has disappeared
If you undocked the Reporting pane and lost it:
Fix: In the OfficeConnect ribbon, click Show Reporting Pane — even if it’s already checked. The pane will reappear.
Symptom: OfficeConnect tab is missing from the ribbon
If the entire OfficeConnect tab is gone from the ribbon:
1
Check if the add-in is disabled
Go to File → Options → Add-Ins. Change Manage to Disabled Items and click Go. If OfficeConnect appears there, select it and click Enable.
2
Check COM Add-ins
Change Manage to COM Add-ins and click Go. Make sure Adaptive Planning for Excel is checked.
3
Reinstall if needed
If the add-in isn’t listed, it may need reinstalling. See Install as an End User.