https://officeconnectpro.com/tags/administration/Recent content in Administration on OfficeConnectProHugoenhttps://officeconnectpro.com/troubleshoot/authentication-token-errors/Mon, 01 Jan 0001 00:00:00 +0000https://officeconnectpro.com/troubleshoot/authentication-token-errors/<h2 id="symptom">Symptom</h2> <p>One or more of the following:</p> <ul> <li>OfficeConnect shows an error message containing words like &ldquo;Authentication failed&rdquo;, &ldquo;Token expired&rdquo;, &ldquo;Unauthorized&rdquo;, or &ldquo;401&rdquo;</li> <li>The sign-in browser window opens but returns an error after you authenticate</li> <li>OfficeConnect repeatedly asks you to sign in even after a successful authentication</li> <li>Refresh fails immediately with an authentication-related error rather than a network error</li> </ul> <hr> <h2 id="causes">Causes</h2> <ol> <li>The Workday SSO session has expired and the access token needs to be refreshed</li> <li>The OfficeConnect client ID or tenant configuration is incorrect or has changed</li> <li>A browser cookie or cached token is corrupted, preventing new authentication from completing</li> <li>The Workday tenant&rsquo;s OAuth application for OfficeConnect has been disabled or its credentials rotated</li> <li>Multi-factor authentication (MFA) requirements have changed and OfficeConnect&rsquo;s browser flow isn&rsquo;t handling the new MFA step</li> </ol> <hr> <h2 id="fix-1-sign-out-and-sign-back-in">Fix 1: Sign out and sign back in</h2> <p>The fastest fix for most token errors is a clean sign-out and re-authentication.</p>